We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Huawei-HG633 rebooting

stujham
Conversation Starter
Private Message

on ‎18-02-2023 09:07 PM

Message 7 of 7

Hi, I need some help as my router is randomly rebooting:

 

 
If someone could please point me in the right direction to resolve? 
 
Thanks
 
 
 
 
Labels:
0 Likes
6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to stujham

on ‎22-02-2023 01:46 PM

Message 1 of 7

Hi

 

that's great news, glad I was able to help.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

stujham
Conversation Starter
Private Message
In response to Karl-TalkTalk

on ‎22-02-2023 01:44 PM

Message 2 of 7

New router received and all is good with an increase in speed.

 

Thanks for the quick response and speedy delivery.

 

Current speeds

Download
65.2 Mbps
Upload
20.0 Mbps

Karl-TalkTalk
Support Team
Staff
Private Message
In response to stujham

on ‎20-02-2023 09:49 AM

Message 3 of 7

Hi 

 

There is a good chance this will be the router, so test when the new one arrives and let me know.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

stujham
Conversation Starter
Private Message
In response to Karl-TalkTalk

on ‎20-02-2023 09:40 AM

Message 4 of 7

Thanks Karl,

Only just started randomly rebooting the last week.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-02-2023 07:14 AM

Message 5 of 7

Hi @stujham 

 

I'm not seeing a line issue from here.

 

I've a new router on the way to you so we can rule out a hardware issue.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-02-2023 09:38 PM

Message 6 of 7

Staff will be back on the forum from Monday, @stujham.

 

Keep the router switched on. 

 

Staff sometimes clock in very early!

Gliwmaeden2, a fellow customer.
© TalkTalk 2024