INTERNET DISCONNECTIONS
on 11-09-2023 06:08 PM
Message 31 of 31
Hi
I have bad wifi on all devices. Have to reboot the router about 10 times a day to connect to wifi but it still keeps disconnecting. It happens for last 3 weeks. We have never had problems before, we've done all the usual tests and service status is "We suspect an issue with your broadband" but fault tracker unable identify a fault. So still experiencing a sudden disconnections and most of the times is no reconnections without rebooting. Can anyone help please? Thank you.
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Stability
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30 REPLIES 30
on 21-09-2023 12:22 PM
Message 1 of 31
I can understand your frustration, I've ordered the router, it should be with you within a couple of days. Hopefully it will resolve the problem
Chris
Chris, Community Team
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on 21-09-2023 11:28 AM
Message 2 of 31
Hi Chris
Yes, please do it. Speedtest results from the talktalk website. Well, it happened again twice while I was writing this message. Sorry but my frustration with this ongoing problem is off the scale.
Thank you
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on 21-09-2023 11:06 AM
Message 3 of 31
Hi Inese3,
Line test is passing and current sync speed is 69.1Mbps and only showing one disconnection in the last couple of days. I can send another router to test with, would you like me to arrange this?
Chris
Chris, Community Team
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on 21-09-2023 10:33 AM
Message 4 of 31
Morning again,
So, as I see now, nothing has been fixed. All the issues I had before are back in less than 3 hours. I waited 24 hrs hoping that the connection would stabilize, but it's already clear that is not. At first, the speed began to drop and then disconnections so I had to restart the router again every time. I really don't know what is going on, but there must be something else... Maybe I need to replace the router? The engineer said it's old and it really is. I've had it for almost 10 years. But anyway he didn't say this is what is causing problem. The speed doesn't exceed 10 Mbps to the devices and 30 Mbps to the router. This is not what guaranteed.
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on 20-09-2023 10:22 AM
Message 5 of 31
That's great news, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 20-09-2023 10:07 AM
Message 6 of 31
Morning Chris,
I had an engineer out today who said there was a fault on the line - damages by water. Everything replaced and now waterproof. Speed has increased at 62.2 down and 18.7 up. So, everything working ok now🤞 and I hope will stay consistent.
Thank you very much Chris. You've been very helpful 🙂👍
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on 18-09-2023 12:12 PM
Message 7 of 31
No problem 🙂
Chris, Community Team
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on 18-09-2023 12:05 PM
Message 8 of 31
Thank you very much, Chris
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on 18-09-2023 12:01 PM
Message 9 of 31
I've booked the engineer for September 20 2023, AM (8am-1pm) - please let us know how you get on
Chris
Chris, Community Team
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on 18-09-2023 11:49 AM
Message 10 of 31
OK thanks, I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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on 18-09-2023 11:33 AM
Message 11 of 31
Yes, I confirm that I accept potential engineer charges. My availability info is on your PM.
Thanks
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on 18-09-2023 11:24 AM
Message 12 of 31
Thanks for answering the security questions. Can you confirm that you accept potential engineer charges and let me know when you can be available for the visit and I'll book it for you.
Thanks
Chris
Chris, Community Team
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on 18-09-2023 11:19 AM
Message 13 of 31
Replied with info on PM
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on 18-09-2023 10:48 AM
Message 14 of 31
If you'd like us to arrange an engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
- Confirm your mobile number
I've also sent you a PM to confirm some other details
Thanks
Chris
Chris, Community Team
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on 18-09-2023 10:41 AM
Message 15 of 31
Yes, please, could you look to arrange an engineer visit?
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on 18-09-2023 10:27 AM
Message 16 of 31
OK thanks for testing. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
Thanks
Chris
Chris, Community Team
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on 18-09-2023 10:20 AM
Message 17 of 31
Morning,
Unfortunately, there was no difference over the weekend. I noticed a slight improvement on Friday afternoon from the moment I connected the router directly. But it only lasted a couple of hours. Then again disconnections one by another. We don't have internet on morning during this days which means it won't connect on itself without reboot. So the problem still remains. Just checked the speed recently - 9 Mbps🙄 Obviously, it's getting worse every day.
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on 15-09-2023 02:34 PM
Message 18 of 31
OK thanks, have a good weekend 🙂
Chris, Community Team
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on 15-09-2023 02:31 PM
Message 19 of 31
Hi Chris
Ok, I will leave it. Thank you
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on 15-09-2023 02:23 PM
Message 20 of 31
OK thanks. Could you leave your router connected to your test socket over the weekend and bump the thread on Monday, we'll check if there's been any improvement
Chris
Chris, Community Team
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