Intermittent Full Fibre connection

[merlin19411]

The fibre connction has been lost most days over the past ten days from around 12:00 noon until the evening. The fibre connection box has flashing red light and router orange light on when off. It has been off this weekend completely since Friday evening. 

Regards

Terry

[Michelle-TalkTalk]

Morning,

Just checking back in to see how the stability has been over the last few days?

Thanks

[Karl-TalkTalk]

Hi

Glad to hear the engineer has restored the service for you.  If there are any further issues, please let our team know.

Regards,

Karl. 

[merlin19411]

Hi Michelle

The CityFibre engineer has just left and all seems to good fingers crossed, the fault was due to a damaged fibre cable which they have replaced, they are evidently very fragile.

Thanks again for all your help 🙂

[Michelle-TalkTalk]

Hi,

Thanks for confirming and hopefully the engineer will be able to get to the bottom of this for you.

Thanks 🙂

[merlin19411]

Hello

Yes they have,  an engineer from City Fibre has been booked to come here either tomorrow or Wednesday, subject to a call from them. 

I will update you after their assessment.

Thanks

[Michelle-TalkTalk]

Hello,

I believe the team have made contact. Please let us know how you get on.

Thanks

[merlin19411]

Many thanks!

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've passed this straight back to our Faults Team now and asked them if they can take another look.

Thanks

[merlin19411]

Good morning

The connection came on during the early hours of this morning, after being off all the weekend, the red broadband light is still flashing red. This seems to be the pattern, it will usually go off between 12:00 and 13:00 then come back on in late evening. The time it was off over the weekend the "Service" light was not on.

Thanks

[Michelle-TalkTalk]

Morning,

I'm really sorry for the delay and to hear this. Is your connection still off at the moment? As soon as we confirm this then we will escalate this straight back to our faults team ASAP.

Thanks

[merlin19411]

Hi 

Unfortunately we are back to square one, it went off briefly yesterday and the red light has been flashing since, this morning the connection was lost and it is still off now at 15:30.

Thanks

[Michelle-TalkTalk]

Morning,

Is your connection still ok?

Thanks

[merlin19411]

.

[merlin19411]

OK 

Thanks

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and I'm just sending you a short survey via a PM.

Thanks

[merlin19411]

Hi Michelle

Whatever you organized seems to have worked, all four lights are green now, and the speed has improved to 80Mbps down and 110Mbps up.

Thank you so much 🙂

[Michelle-TalkTalk]

No problem 🙂

Thanks

[merlin19411]

Thanks Michelle.

[Michelle-TalkTalk]

Hello,

Ok thanks for trying and I'll ask the faults team now and will let you know.

Thanks

[merlin19411]

Hi

Yes I have tried this several times and just did so again, the red light is still flashing, though it is connected 🤔

Thanks