Intermittent internet connection

[MikeeV]

Since Friday 13 December my internet connection has become intermittent.  All Wi-Fi and Ethernet connections go down.  A line test shows no issues and the white light on the FAST 5364, running version SG4K100206, stays on consistently but the only way to reconnect is to reboot.  The GUI also crashes randomly back to the login screen whilst selecting options.  I've checked the logs which show nothing, other than the loss of DNS name resolution failures, but I assume this is a symptom not the root cause.

Could my hub faulty?

[MikeeV]

Hi,

I've tried that and it fails to apply the change. The error is 'Operation could not complete, something wrong happened.', the next operation causes it to go back to the logon screen.

[Debbie-TalkTalk]

Hi @MikeeV 

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

[MikeeV]

Hi Michelle,

I've updated my profile as requested.

Mike

[Michelle-TalkTalk]

Hi @MikeeV 

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

@Lolgr  @simrokaur 

Staff will only reply to the original poster, so please return to the message board to start your own thread. 

[Lolgr]

Its getting bloody annoying now! And ive just renewed my contract, but am still in my 14 day cooling off period!

[simrokaur]

I've gort the same problem, rebooting the whole system resolves the issue temprorily but then loos internet again. Trying to get hold of Talk Talk but as usual customer servoce is very poor and still wating to be connected since yesterday!!!!

[Peely954]

We’re having same problems 

terrible service 

whatcan we do