Intermittent internet connection
on 15-12-2024 11:57 AM
Message 29 of 29
Since Friday 13 December my internet connection has become intermittent. All Wi-Fi and Ethernet connections go down. A line test shows no issues and the white light on the FAST 5364, running version SG4K100206, stays on consistently but the only way to reconnect is to reboot. The GUI also crashes randomly back to the login screen whilst selecting options. I've checked the logs which show nothing, other than the loss of DNS name resolution failures, but I assume this is a symptom not the root cause.
Could my hub faulty?
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28 REPLIES 28
on 16-12-2024 01:04 PM
Message 21 of 29
Hi,
I've tried that and it fails to apply the change. The error is 'Operation could not complete, something wrong happened.', the next operation causes it to go back to the logon screen.
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on 16-12-2024 12:00 PM
Message 22 of 29
Hi @MikeeV
Apologies for this.
Our engineers are investigating this issue and they have asked if you can try the below:
Change your router DNS settings to use Google DNS.
- Open your web browser, type http://192.168.1.1 into the address bar and press Enter
- Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
- Select See internet settings
- Select Manage advanced settings
- Select TalkTalk WiFi Hub
- Select DNS Tab
- Make sure ON is enabled
- Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
- Select Apply
Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.
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on 16-12-2024 11:41 AM
Message 23 of 29
Hi Michelle,
I've updated my profile as requested.
Mike
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on 16-12-2024 10:39 AM
Message 24 of 29
Hi @MikeeV
Can you please update your community profile to include your:
- Name
- Telephone number or Account number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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on 15-12-2024 02:34 PM
Message 25 of 29
Staff will only reply to the original poster, so please return to the message board to start your own thread.
Gliwmaeden2, a fellow customer.
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on 15-12-2024 02:20 PM
Message 26 of 29
Its getting bloody annoying now! And ive just renewed my contract, but am still in my 14 day cooling off period!
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on 15-12-2024 02:00 PM
Message 27 of 29
I've gort the same problem, rebooting the whole system resolves the issue temprorily but then loos internet again. Trying to get hold of Talk Talk but as usual customer servoce is very poor and still wating to be connected since yesterday!!!!
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on 15-12-2024 01:27 PM
Message 28 of 29
We’re having same problems
terrible service
whatcan we do
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