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Internet connection drops, white light stay lit on router

msh10
Chatterbox
Private Message
Message 2 of 2

Hi, I'm having the same issue as some others, in that I'm having to keep resetting the router and sometimes you get several hours until it happens again, and sometimes I get a few minutes. 
The white light remains on the the router at all times.

If I try to log in to the router you get 'Communication error with the gateway' - until you reboot and then you can log in,

Also walked along the phone line (rural location) up to two pole mounted junctions, that have become unsecured from the poles (hanging upside down - so probably now have water in them).

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi

 

Our network teams and vendor are currently investigating this issue and as soon as we have more information, we will share this with our Community.

 

Thanks  

Karl. 

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