Get expert support with your Fibre connection.
7 hours ago
Hi, I'm having the same issue as some others, in that I'm having to keep resetting the router and sometimes you get several hours until it happens again, and sometimes I get a few minutes.
The white light remains on the the router at all times.
If I try to log in to the router you get 'Communication error with the gateway' - until you reboot and then you can log in,
Also walked along the phone line (rural location) up to two pole mounted junctions, that have become unsecured from the poles (hanging upside down - so probably now have water in them).
6 hours ago
Hi
Our network teams and vendor are currently investigating this issue and as soon as we have more information, we will share this with our Community.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.