Internet not working

[JonParish1]

Good afternoon, 

Our Wi-Fi has stopped working, the router/hub just has an orange flashing light. This has been the case for about 24 hours now. 
We have a city fibre connection, there appears to be nothing wrong with it and all lights are on. I have reset both this and the router/hub several times, including leaving them both turned off for 20 plus minutes, and using a paper clip to press the reset button. 
Could we have further support fixing this please? 

[Michelle-TalkTalk]

Morning Jon,

Have our team been in contact since our last post?

Thanks

Michelle

[Chris-TalkTalk]

Hi Jon,

I'll pass this over to our Future Fibre team and asked them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

[JonParish1]

I’ve tried plugging it directly in to my laptop now, and that doesn’t work either. 
Could we aim to have a solution to this as soon as possible please? 

[Chris-TalkTalk]

Hi Jon,

Are you able to connect another device directly to the ONT, such as a PC or laptop, and check to see if there is then an internet connection

Chris

[JonParish1]

Hi Debbie, 

No devices are working at all, theres nothing recognising the broadband. I just tried plugging the Talk Talk Box to the ONT because I thought that was what you were describing when you said about connecting wired directly at the ONT. 

Did you mean something different from that? 

[Michelle-TalkTalk]

Hi Jon,

Apologies for the confusion, is it only the TV box that won't connect or all devices?

Thanks

Michelle

[JonParish1]

Hi Debbie, 

Do you mean plugging the Talk Talk TV Box straight in to the ONT using the Ethernet cable? If so, I have tried this and the Talk Talk Box is still not recognising the broadband connection. I have tried both Ethernet cables in case one of them is faulty. 
Let me know if I have misunderstood. 

[Debbie-TalkTalk]

Hi Jon,

Could you try removing the router and connecting wired directly at the ONT to see if this works please? This will identify whether the fault lies with the connection coming into the property or the router itself.

Thanks

[JonParish1]

Hello Debbie,

Thanks for getting in touch.

Please see the pictures of the Reuter and our city fibre box, they show the orange light flashing on the router, all lights on as usual on the city fibre box

[Debbie-TalkTalk]

Hi JonParish1

I'm sorry to hear this. Can I just check, what lights are showing on the ONT?

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.