Is there a period of time as a customer before your router is replaced?

[Mickyt160]

Is there a period of time as a customer before your router is replaced or do you have to source your own equipment. My original device is working but not that great upstairs

[Debbie-TalkTalk]

HI Mickyt160

The replacement router is on its way and also a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks 

Debbie

[Mickyt160]

apologies for delay in response. if you consider the Sagemcom WIFI hub to be  a superior device to the Huawei HG633 then that would be great, many thanks 

[Debbie-TalkTalk]

Hi Mickyt160

Would you like me to send a replacement router?

[Debbie-TalkTalk]

Hi Mickyt160

Thanks for your reply.

I can send you a Sagemcom WIFI hub and a returns bag for your current router. Would you like me to arrange this?

[Mickyt160]

sure it's the Huawei HG633

[Debbie-TalkTalk]

Hi Mickyt160

Just to confirm, which router do you have? (make and model)