Landline not working over VOIP
on 29-09-2024 12:42 PM
Message 16 of 16
our landline is not working over VOIP. I have tried contacting TalkTalk several time but cant get any help. Does anyone have any suggestions on how to fix this?
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15 REPLIES 15
on 30-09-2024 03:18 PM
Message 1 of 16
Hi
Glad to hear that service has been restored for you.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 30-09-2024 02:51 PM
Message 2 of 16
its working now! thanks for your help
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on 30-09-2024 02:32 PM
Message 3 of 16
eero has a white light non flashing
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on 30-09-2024 02:23 PM
Message 4 of 16
Hi,
It can take up to 15 minutes after the reset has been completed to re-sync back up. If there is no change by 2.45pm then please let us know. Was the VOIP service previously working ok?
Michelle
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on 30-09-2024 02:08 PM
Message 5 of 16
we have inserted a pin to the reset button and there are 3 blue lights. none are flashing, don't know if that makes a difference
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on 30-09-2024 01:34 PM
Message 6 of 16
Thanks for confirming. What lights are currently on the Digital Voice Adapter please? Can you also try the below please.
Resetting your Digital voice adapter
If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:
Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.
Thanks
Michelle
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on 30-09-2024 01:32 PM
Message 7 of 16
we are using Eeero with DVA and broadband is working okay. We rebooted the DVA with the switch at the bottom and switched the power off and on again as we were unable to find a switch on the Eero. Apologies, we are not very understanding of these things, please tell me if there is something else I need to do
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on 30-09-2024 01:29 PM
Message 8 of 16
Hi,
Can I just confirm, are you using the eero with the Digital Voice Adapter? If so did you reboot both devices? Is the broadband connection ok?
Thanks
Michelle
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on 30-09-2024 01:27 PM
Message 9 of 16
we have rebooted but its still not working😣
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on 30-09-2024 11:55 AM
Message 10 of 16
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on 30-09-2024 11:54 AM
Message 11 of 16
Hi Carol, you should have had a message from Michelle, she is the person to contact as she works for TalkTalk.
Regards Ray.
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on 30-09-2024 10:16 AM
Message 12 of 16
Hello,
We've been advised that you may need to reboot your eero and Digital Voice Adapter for the fix to work. Would it be possible to try this now please?
Thanks
Michelle
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on 30-09-2024 10:14 AM
Message 13 of 16
Good morning, I'm sorry to tell you that its still not working. I've spent hours trying to contact someone, do you know the correct person to reach out to?
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on 30-09-2024 07:53 AM
Message 14 of 16
Hi CarolL,
Apologies, this VOIP fault has now been resolved. Is this now working for you since your last post?
Thanks
Michelle
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on 29-09-2024 12:43 PM
Message 15 of 16
Hi Carol, we all have the same problem TalkTalk are aware of the problem with VoIP. Regards Ray.
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