Get expert support with your Fibre connection.
on 10-09-2024 09:07 PM
Laptop was working fine, then recently it only locked into the 2.4Ghz network band. Rather than using 5Ghz.
Have tried everything mentioned in a previous post such as changing network preferences etc.
What was the fix for this?
on 11-09-2024 08:33 AM
on 11-09-2024 08:33 AM
Morning,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 11-09-2024 08:29 AM
That is the problem then. Unless you have new high spec devices, they cannot work on such a high 5GHz channel.
There is a patch for this & I will ask TalkTalk to get it applied for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 11-09-2024 07:41 AM
Hi,
Eero 6.
2.4Ghz channel 6, control channel 6.
5Ghz channel 155, control channel 161.
on 10-09-2024 10:33 PM
I did see something briefly when you were using someone else's thread, please can you confirm the router that you are using & what 5GHz channel it is on?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?