Line Reset

[Maxine24]

Is it possible to get a line reset?

I think BT were working on some poles close-by and the speeds haven't recovered properly since.

 

[Debbie-TalkTalk]

Hi Maxine24

I'm so glad to hear that this fault has been resolved, thanks for letting us know.

Debbie

[Maxine24]

Hi Chris.

The sync speeds have returned to normal, however my actual download speed has not. The upload seems fine now though.

I will try another 30 minute reset, perhaps the DLM hasn't updated.

EDIT: The 30 minute reset did the trick, it's back to normal now.

Thank you.

[Chris-TalkTalk]

Hi Maxine24,

Openreach have now cleared and closed the fault, have you noticed an improvement over the last couple of hours?

Chris

[Debbie-TalkTalk]

Hi Maxine24

I'm really sorry to hear this. I can see that this fault has been passed to Openreach and has been assigned to a line engineer this morning.

I will check on this fault again this afternoon for any additional updates from Openreach.

Thanks

Debbie

[Maxine24]

Unfortunately, that has not worked and my speeds are now even slightly lower.

[Debbie-TalkTalk]

Hi Maxine24

Have you tried the 30 minute power down of the router?

Thanks

[Divsec]

Hi @Maxine24 @ have you tried a 30 minute reboot. TThis usually resets dlm