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FIbre Support

Get expert support with your Fibre connection.

Low Fibre Speeds

chris12341
Team Player
Private Message TalkTalk

on ‎30-09-2024 09:07 PM

Message 47 of 47

Hi!

I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this evening have shown widely fluctuating results. For example, a speed test taken at 8.32pm showed a download speed of 0.8mbps, but one taken at 8.40pm showed a download speed of 41.6mbps! At 8.48 it was back down to 15.1mbps.  The last test (at 8.58pm) showed 27.7mbps. 

Can anyone help please? I have tried turning off the router, but it made no difference. I did wonder if the age of the router made any difference. I have had the one I am currently using for some time. I believe that it is an old one - a Huawei HG633.

Any assistance anyone can give will be much appreciated. Many thanks.

 

Chris

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46 REPLIES 46

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to chris12341

on ‎04-10-2024 09:26 AM

Message 41 of 47

HI @chris12341 

 

Have you received the delivery notification for the new router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to chris12341

on ‎03-10-2024 06:41 AM

Message 42 of 47

Hi @chris12341 

 

Thank you 🙂

 

Debbie

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chris12341
Team Player
Private Message TalkTalk

on ‎02-10-2024 08:03 PM

Message 43 of 47

Hi Debbie,

 

Thanks for sending the replacement router.

Tests this evening show a download speed of just over 41mbps, so hopefully the problem has resolved itself.

 

I will update you once I have tested the connection with the new router.

 

 

Chris

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to chris12341

on ‎02-10-2024 07:03 AM

Message 44 of 47

Hi @chris12341 

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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chris12341
Team Player
Private Message TalkTalk

on ‎01-10-2024 09:52 PM

Message 45 of 47

Hi Michelle,

 

Thanks for your quick reply.

 

I have carried out more speed tests this evening, and the problem seems to have sorted itself. Download speeds this evening were measuring between 40 and 41mbps.

 

If possible, could you please send a replacement router anyway.

 

Chris

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎01-10-2024 07:18 AM

Message 46 of 47

Hi Chris,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. The HG633 is one of our older routers. Would you like us to send a replacement router for testing purposes to rule this out and see how the connection compares?

 

Thanks

 

Michelle

 

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