Low Fibre Speeds

[chris12341]

Hi!

I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this evening have shown widely fluctuating results. For example, a speed test taken at 8.32pm showed a download speed of 0.8mbps, but one taken at 8.40pm showed a download speed of 41.6mbps! At 8.48 it was back down to 15.1mbps.  The last test (at 8.58pm) showed 27.7mbps. 

Can anyone help please? I have tried turning off the router, but it made no difference. I did wonder if the age of the router made any difference. I have had the one I am currently using for some time. I believe that it is an old one - a Huawei HG633.

Any assistance anyone can give will be much appreciated. Many thanks.

Chris

[Gliwmaeden2]

 A wifi extender might have slowed speeds down further and only really deals with reach of the signal. It wouldn't have improved speeds, and couldn't improve anything if you were suffering disconnections. 

So they maybe didn't think it relevant to the situation. 

The Huawei won't be receiving updates, so that's the only caveat, @chris12341.

[chris12341]

Hi,

It has now been almost three weeks since my last message, and no-one from TalkTalk has had the courtesy to reply. Very disappointing. It would appear that I have been abandoned.

As nobody bothered to answer my question about using a Wi-Fi extender, I decided I would buy one to see if it made any difference. Unfortunately it failed to locate my network, even when positioned right next to the router.

Luckily, the old Huawei router seems to be performing as it should again. As I said in my last message, the old router seems to be more reliable than the Sagemcom one, so I have now returned both of the routers I was sent.

Chris

[chris12341]

Hi Debbie,

I don't see the point in sending another Sagemcom router to try. I've already tried two Sagemcom routers, and they have worked well for a couple of weeks before the trouble has started again.

Apart from the initial problem I reported, the Huawei router has been more reliable than either of the Sagemcom routers.

Is it worth me trying a Wi-Fi extender?

Chris

[Debbie-TalkTalk]

Hi Chris

Thanks for your reply.

Would you prefer to keep the Huawei router connected or would you like me to send another Sagemcom WIFI hub for testing?

[chris12341]

Hi Debbie,

All has been fine with the old Huawei router so far.

Mind you, it has only been 24 hours since it was re-connected!

Chris

[Debbie-TalkTalk]

Hi Chris

I'm sorry to hear this.

Is everything still working ok today with the huawei hub connected?

[chris12341]

Hi,

After two weeks with no problems, things have started playing up again.

Yesterday evening (Tuesday 19 November) I started losing the internet connection to the TV.  This evening it has become so bad that I have had to revert to the Huawei router again. The Huawei seems to connect to the TV with no problems.

Connection to the Roku Streambar (which is situated next to the TV) has been steady using both the Sagemcom and Huawei routers.

Chris

[Chris-TalkTalk]

Hi Chris,

Thanks for the update, just let us know if you experience any further problems

Chris

[chris12341]

Hi Michelle,

Things seem to be going smoothly with the second Sagemcom router at the moment. There have been no difficulties in connecting to either the TV or the Roku streambar. Tests taken this evening show download speeds of 39-41mbps.

The first Sagemcom router worked well for the first week before I started having problems, so I would like to continue monitoring things and get back to you after the weekend.

I have returned the first Sagemcom router.

Chris

[Michelle-TalkTalk]

Morning Chris,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Chris,

Thanks, we'll check back in with you in 48hrs to see how you're getting on 🙂

Michelle

[chris12341]

Hi Chris,

The new router has arrived today, and I have connected it.

I will keep an eye on it, and let you know how it performs. 

Chris

[Chris-TalkTalk]

I've ordered another router, it should be with you within a couple of working days

Chris

[chris12341]

Hi Chris,

I would appreciate it if you would sent a replacement router, thanks.

Chris

[Chris-TalkTalk]

Hi Chris

We can send a replacement for the Sagemcom router just incase it isn't functioning correctly, would you like us to arrange this?

Thanks

Chris

[chris12341]

Hi Michelle,

There was no connection from the Sagemcom router to either the TV or the Roku streambar. However, when I reconnected everything using the Huawei router everything was fine.

Chris

[Michelle-TalkTalk]

Hi Chris,

I'm really sorry to hear this. I've re-run the line test now which hasn't detected a fault. Can I just confirm, do all your devices lose the connection at the same time or just the TV and the soundbar?

Thanks

Michelle

[chris12341]

Hi Michelle,

I'm sorry to have to report more problems with the new router. All was well until this evening when it lost connection to both the TV and the Roku streambar. Despite my best efforts I was unable to re-establish a connection, so once again have had to revert the the old Huawei router, which seems to be connecting OK.

Chris

[Michelle-TalkTalk]

Morning Chris,

Thanks for the update 🙂

Michelle

[chris12341]

Hi Michelle,

The problem I reported on Friday seems to have cleared itself, and all seems to be working fine now.

A TalkTalk service status check on Sunday evening shows that all active devices are working as expected.

Ookla speed checks also taken on Sunday evening show a download speed of about 40mbps, and an upload speed of just over 4mbps.

Chris