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on 30-09-2024 09:07 PM
Hi!
I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this evening have shown widely fluctuating results. For example, a speed test taken at 8.32pm showed a download speed of 0.8mbps, but one taken at 8.40pm showed a download speed of 41.6mbps! At 8.48 it was back down to 15.1mbps. The last test (at 8.58pm) showed 27.7mbps.
Can anyone help please? I have tried turning off the router, but it made no difference. I did wonder if the age of the router made any difference. I have had the one I am currently using for some time. I believe that it is an old one - a Huawei HG633.
Any assistance anyone can give will be much appreciated. Many thanks.
Chris
Friday
Hi Chris
Thanks for your reply.
Would you prefer to keep the Huawei router connected or would you like me to send another Sagemcom WIFI hub for testing?
Thursday
Hi Debbie,
All has been fine with the old Huawei router so far.
Mind you, it has only been 24 hours since it was re-connected!
Chris
Thursday
Hi Chris
I'm sorry to hear this.
Is everything still working ok today with the huawei hub connected?
Wednesday
Hi,
After two weeks with no problems, things have started playing up again.
Yesterday evening (Tuesday 19 November) I started losing the internet connection to the TV. This evening it has become so bad that I have had to revert to the Huawei router again. The Huawei seems to connect to the TV with no problems.
Connection to the Roku Streambar (which is situated next to the TV) has been steady using both the Sagemcom and Huawei routers.
Chris
on 08-11-2024 06:25 AM
Hi Chris,
Thanks for the update, just let us know if you experience any further problems
Chris
Chris, Community Team
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on 07-11-2024 09:01 PM
Hi Michelle,
Things seem to be going smoothly with the second Sagemcom router at the moment. There have been no difficulties in connecting to either the TV or the Roku streambar. Tests taken this evening show download speeds of 39-41mbps.
The first Sagemcom router worked well for the first week before I started having problems, so I would like to continue monitoring things and get back to you after the weekend.
I have returned the first Sagemcom router.
Chris
on 07-11-2024 06:40 AM
Morning Chris,
How are you getting on?
Thanks
Michelle
on 05-11-2024 06:38 AM
Hi Chris,
Thanks, we'll check back in with you in 48hrs to see how you're getting on 🙂
Michelle
on 04-11-2024 09:08 PM
Hi Chris,
The new router has arrived today, and I have connected it.
I will keep an eye on it, and let you know how it performs.
Chris
on 01-11-2024 07:57 AM
I've ordered another router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 31-10-2024 04:41 PM
Hi Chris,
I would appreciate it if you would sent a replacement router, thanks.
Chris
31-10-2024 08:06 AM - edited 31-10-2024 08:06 AM
Hi Chris
We can send a replacement for the Sagemcom router just incase it isn't functioning correctly, would you like us to arrange this?
Thanks
Chris
Chris, Community Team
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on 30-10-2024 07:49 PM
Hi Michelle,
There was no connection from the Sagemcom router to either the TV or the Roku streambar. However, when I reconnected everything using the Huawei router everything was fine.
Chris
on 30-10-2024 07:22 AM
Hi Chris,
I'm really sorry to hear this. I've re-run the line test now which hasn't detected a fault. Can I just confirm, do all your devices lose the connection at the same time or just the TV and the soundbar?
Thanks
Michelle
on 30-10-2024 12:22 AM
Hi Michelle,
I'm sorry to have to report more problems with the new router. All was well until this evening when it lost connection to both the TV and the Roku streambar. Despite my best efforts I was unable to re-establish a connection, so once again have had to revert the the old Huawei router, which seems to be connecting OK.
Chris
on 28-10-2024 08:04 AM
Morning Chris,
Thanks for the update 🙂
Michelle
on 27-10-2024 08:13 PM
Hi Michelle,
The problem I reported on Friday seems to have cleared itself, and all seems to be working fine now.
A TalkTalk service status check on Sunday evening shows that all active devices are working as expected.
Ookla speed checks also taken on Sunday evening show a download speed of about 40mbps, and an upload speed of just over 4mbps.
Chris
on 25-10-2024 05:40 PM
Hi Michelle,
The new router has been working OK until this afternoon. Suddenly I have started having problems again with streaming via the TV. The picture is very blurry, making it almost unwatchable.
Checking 'my devices' in TalkTalk my account shows 'TV is consuming your download speed'. I don't know why this should be, as the TV was the only device I was using at the time. I haven't seen this message before.
Speed tests taken this afternoon show a download speed of 40mbps.
Chris
on 25-10-2024 07:33 AM
Morning Chris,
How are you getting on?
Thanks
Michelle
on 23-10-2024 06:52 AM
Hi Chris,
Ok thank you and please let us know how the connection compares.
Thanks
Michelle