Low SNR, patchy network

[ImTheReal]

Hi,

I just had an unsuccessful session with support chat. Testing my luck here.

I'm seeing the following on my modem (Draytek Vigor 167) DSL Status page

I'm experiencing quite patchy broadband in the recent days, especially today. I've been dropped out from calls and meetings. ping constant shows network is unreachable packets in dozens or more at a time.

I did see DSL led blinking (searching) on the modem at the same time when packet loss happen.

An engineer visited me recently as a pair of cables got worn out after a renovation in communal places in the building. Engineer told me that we might see each other again.

Can someone see similar signal quality issues from talktalk side on my installation? Would appreciate some real help as I work from home and fast & reliable network is crucial to me.

Best

[Debbie-TalkTalk]

Hi ImTheReal

I'm sorry to hear this.

The line test is detecting a potential fault towards the property. 

Is the router currently connected at the test socket?

[ImTheReal]

Thanks for the heads up. Just filled required details.

[ferguson]

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