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FIbre Support

Get expert support with your Fibre connection.

Low SNR, patchy network

ImTheReal
Conversation Starter
Private Message
Message 64 of 64

Hi,

 

I just had an unsuccessful session with support chat. Testing my luck here.

 

I'm seeing the following on my modem (Draytek Vigor 167) DSL Status page

ImTheReal_0-1695662931625.png

I'm experiencing quite patchy broadband in the recent days, especially today. I've been dropped out from calls and meetings. ping constant shows network is unreachable packets in dozens or more at a time.

I did see DSL led blinking (searching) on the modem at the same time when packet loss happen.

 

An engineer visited me recently as a pair of cables got worn out after a renovation in communal places in the building. Engineer told me that we might see each other again.

 

Can someone see similar signal quality issues from talktalk side on my installation? Would appreciate some real help as I work from home and fast & reliable network is crucial to me.

 

Best

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63 REPLIES 63

Message 61 of 64

Hi ImTheReal

 

I'm sorry to hear this.

 

The line test is detecting a potential fault towards the property. 

 

Is the router currently connected at the test socket?

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ImTheReal
Conversation Starter
Private Message
Message 62 of 64

Thanks for the heads up. Just filled required details.

ferguson
Community Star
Private Message TalkTalk
Message 63 of 64

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.