Low bandwidth makes video calls/WFH a nightmare

[nim99]

Hi I have reached out to TalkTalk as my internet is unstable and means I often lose video when speaking to colleagues on calls. I've gone through the bot customer service which runs the diagnostics and which tells me my internet is fine, but this wasn't happening previously. I tried again and they apparently installed the latest firmware for me which did nothing. Please can you help?

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle