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FIbre Support

Get expert support with your Fibre connection.

Mesh Wifi

AliG1970
First Timer
Private Message

on ‎05-08-2023 11:22 AM

Message 6 of 6

Hi - I have basic fibre and a talktalk hub and wanted to install mesh.  I have bought BT Premium Whole Home and connected to my hub but am not able to connect the first disc - it constantly says “unable to join”. Is anyone able to advise me please? Thanks in advance

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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message

on ‎15-08-2023 06:49 AM

Message 1 of 6

Morning,

 

Just checking back in to confirm if this is now working ok for you?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message

on ‎10-08-2023 08:12 AM

Message 2 of 6

Hello,

 

Is your Wifi Mesh system now working ok?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message

on ‎09-08-2023 09:05 AM

Message 3 of 6

Morning,

 

Our devices team are in the process of changing the router firmware to resolve this and this should hopefully be completed within the next 24hrs.

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message

on ‎07-08-2023 06:28 AM

Message 4 of 6

Morning,

 

Our team are currently investigating this particular issue and we will post back as soon as we receive an update.

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-08-2023 01:06 PM

Message 5 of 6

There is a problem if your hub is the Sagemcom 5364 or 5464 running V174 firmware, in so much as you cannot connect to it via the local domain name that BT specifies. However, if you find it in the Sagemcom's device listing within Advanced & get its IP address from there, you should be able to connect to it using that.

 

However, I do not know about your specific error, a Google search does not come up with anything.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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