Mesh / range extender

[Josephiah]

Hi,

We're having problems with WiFi range in our house, using the TalkTalk WiFi Hub 2 (hardware details in the router portal say "FAST5464 2.00").  I'm looking at options for switching to a mesh network, but note a few discussions on here about a FAST266 range extender, apparently available direct from TT.  Is this a sensible/compatible option here?  If so, how would I go about getting hold of one?

Kind regards,

Jo

[Josephiah]

Thanks @Gliwmaeden2

@KeithFrench yes, would be interested to see that. I'm fairly comfortable that the setup is reasonable (router is sensibly positioned/directed, and most of the house seems to be well covered - the issues are mainly noticeable in one room at the opposite side of the house and up a floor), but happy to take any further advice.

Cheers, 

Jo

[KeithFrench]

That is simple @Josephiah as it is a service that I offer.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Gliwmaeden2]

Whatever you need to reach customer services for, @Josephiah, it's always 03451 720088 or Chat and then ask to speak to the Loyalty team. You'll always need to pass some security questions. 

[Josephiah]

Thanks Keith, that's helpful.

Is there a way to get to the loyalty dept specifically?

Happy to investigate our current setup further in the meantime - what would you suggest?

Kind regards,

Jo

[KeithFrench]

Hi @Josephiah 

Yes, the 266 is a very good product & combines with your 5464 to form a mesh network. The only main limitation is that whilst the 266 works up to WiFi 6, the 5464 only accepts connections up to WiFi 5. If you just want one of these, rather than investigating the current state of your WiFi network, then you can contact the loyalty dept to buy one or more of them.