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FIbre Support

Get expert support with your Fibre connection.

My Internet is down and my router is solid orange

Ðdddddddddddd
First Timer
Private Message TalkTalk

on ‎21-07-2024 08:04 PM

Message 3 of 3

My Internet is down and my router is solid orange 

Daniel
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-07-2024 07:34 AM

Message 1 of 3

Hi @Ðdddddddddddd 

 

I'm sorry to hear this.

 

Please can you add your TalkTalk landline number or account number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎21-07-2024 09:15 PM

Message 2 of 3

Have you had a look at the help article?

https://community.talktalk.co.uk/t5/Articles/Fix-a-dropping-broadband-connection/ta-p/2205305

 

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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