My Internet keeps dropping - getting annoyed

[Cmotd1]

Hi,  I am not sure how many others are having issues with their Full Fibre Broadband.  I subscribe to Full Fibre 900 and for the last three - four weeks I keep losing my connection.  My Daughter noticed it first when she was trying to play an on-line game, the rest of my family keep getting "no connection" notifications when trying to access the internet on our smart phones or games on the phones.  Today I have been trying for the past hour to download some source files for a book I am working through - the file size is only 179 Mb in a zip file, yet it keeps failing saying network error.  I spoke to a tech support person and he suggested a firmware update to my Eero routers (I have 2 Eero Pro 6 routers - one of which is the main gateway) and 3 Eero Wifi extenders to ensure that my entire house has adequate coverage without any dead spots.  I had until recently been extremely happy with the connection and speed.  I was told that it would take at least 24 hours for the network to settle down, today nearly a week since the update it is worse than ever.  I am seriously thinking of terminating my contract for a far more reliable service.  How many more here are having similar issues.  Thanks.

[KeithFrench]

Please can you elaborate some more on this @Cmotd1:-

• When this happens, does it only affect WiFi-connected devices, wired devices or both?
• Does this happen to devices connected to either of the eero extenders and the gateway eero?
• Have you checked the eero app for any issues reported on the home tab of the app, during these outages?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[sabelo-TT]

@Cmotd1, just checking to see if you have managed to get in touch with our Full Fibre team for further assistance. 

[fr8ys]

Staff here do not have access to Full Fibre service so you will need to phone the FF team for them to run checks to your line.

Try phoning 03451 720074. Note they are not open Sundays.