New Router request

[AlanSquashMan]

Hi Guys,

I have been with TalkTalk since 2009 and have had Fibre Broadband since 2016 or so and renewed again in Nov 2023.  My current router is the TalkTalk Super Router DSL-3782.

Can I request a new router please ?  This is so that I can have the latest security features.

Thanks 

[Debbie-TalkTalk]

Hi Alan

Ahh no problem. Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[AlanSquashMan]

Hi Debbie,

Apologies for not getting back to you sooner.  No, I don't need further help, the phone is faulty.

Thanks for all your help

[Debbie-TalkTalk]

Hi Alan

Do you still need help with this?

[Debbie-TalkTalk]

Hi Alan

Thanks for keeping us updated.

On the phone not connecting, have you tried forgetting the network (on the phone settings) and then reconnecting to the router again?

[AlanSquashMan]

Hi Debbie,

I have connected the new router and it is working okay.  However, One of our mobile phones has stopped connecting to the wifi network yesterday, don't yet know if this is because of the new router or if there is an issue with the phone.  Other devices that are connected to the wifi network still connect okay.

Thanks

Alan

[Debbie-TalkTalk]

Hi Alan

Thank you 🙂

Debbie

[AlanSquashMan]

Yes, I have received the new router.  Will be trying it tonight or tomorrow, will let you know how I get on.

[Debbie-TalkTalk]

HI Alan

Have you received the router?

[Debbie-TalkTalk]

Hi Alan

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Divsec]

Hi @AlanSquashMan your post has been escalated and you should hear soon.