New Router

[DawnM66]

Hello, I'd like to request a new router, our current is a Huawei-HG633 and has DSL connection since we don't have ethernet. It's very temperamental with its download, going down to less than 1mbps at times.

Thank You,

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @DawnM66 

Apologies for this.

I've ordered a replacement router, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Divsec]

Hi @DawnM66 your post has been escalated and you should hear tomorrow.