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6 hours ago
Hello. I was not sure whether to ask this in my previous thread or create a new one. Our router arrives later today. Open reach said to plug it in by 8am tomorrow. Could we plug it in the night before ready for the next day? We are on the part fibre Fibre65. I think the router is WiFi hub black.
Can we use an extention lead to plug the router or does it have to be directly in the mains socket.
Does the router have to be plugged into the main phone line socket (which is downstairs). We have always used the one upstairs.
Also do we need to be adding the router passwords etc by 8am or just to plug it in and switch on. If we do, how is this done please.
I think we were supposed to get sent a welcome pack by post too, could someone check if that's been posted please. If not, could it just be email to me too.
Sorry for all the questions!! I am not tech savvy at all and have not set up a router in 20 years!
Thank you in advance.
3 hours ago
Yes to both questions.
Keith
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4 hours ago
Thank you so much @KeithFrench and @Chris-TalkTalk , that is very helpful.
So would it be OK to plug it in the night before? Also is an extension plug ok to plug it into?
@Chris-TalkTalk could you please check where my Welcome pack is please.
Thank you again.
5 hours ago
Hi vth2025,
I can see that Keith has answered your question, just let us know if you need any further assistance
Chris
Chris, Community Team
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5 hours ago
The router does not need to be configured, it is plug & play. However, there are some areas that you should change & these include:-
The new router can connect to where your old router is currently connected to.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?