New router set up

[vth2025]

Hello. I was not sure whether to ask this in my previous thread or create a new one. Our router arrives later today. Open reach said to plug it in by 8am tomorrow. Could we plug it in the night before ready for the next day? We are on the part fibre Fibre65. I think the router is WiFi hub black.

Can we use an extention lead to plug the router or does it have to be directly in the mains socket.

Does the router have to be plugged into the main phone line socket (which is downstairs). We have always used the one upstairs.

Also do we need to be adding the router passwords etc by 8am or just to plug it in and switch on. If we do, how is this done please.

I think we were supposed to get sent a welcome pack by post too, could someone check if that's been posted please. If not, could it just be email to me too.

Sorry for all the questions!! I am not tech savvy at all and have not set up a router in 20 years!

Thank you in advance.

[Chris-TalkTalk]

Hi vth2025,

Thanks for getting back to me. If you'd like to make a complaint there are details how you can do so here - Raising a complaint - TalkTalk Help & Support

If you have any questions about your bill could you raise them in the billing section and we'll be happy to help

Thanks

Chris

[vth2025]

Hi Chris,

Thanks for checking in.

The Open Reach engineer came yesterday and the phone and internet are working. He said it was an external problem (I think he mentioned the problem was at the cabinet).  He did say the previous engineers who came on my original go live date ( he said they were sub-contractors), could have fixed this at the time. The speeds are going up and down but I appreciate my welcome pack did say this may be the case for 10 days. 

My account is still showing my original contract and there seems to be an extra £4 broadband boost added. I am not sure if this was temporarily added while they fixed the problem but am assuming I wont be charged for this.

I would still like to complain about the previous issues mentioned on my other thread (when I rang technical team and the ones on chat). How do I go about this please? Someone from the complaints team was supposed to ring me on the 17th March, but no one did. I may start the complaints procedure after I get my first bill, to check everything is fine there too.

However, I want to thank everyone on here who helped me. It made such a difference to get some answers and advice 🙂

[Chris-TalkTalk]

Hi vth2025,

How are you getting on?

Chris

[KeithFrench]

Yes to both questions.

[vth2025]

Thank you so much @KeithFrench  and @Chris-TalkTalk , that is very helpful.

So would it be OK to plug it in the night before? Also is an extension plug ok to plug it into?

@Chris-TalkTalk could you please check where my Welcome pack is please.

Thank you again.

[Chris-TalkTalk]

Hi vth2025,

I can see that Keith has answered your question, just let us know if you need any further assistance

Chris

[KeithFrench]

The router does not need to be configured, it is plug & play. However, there are some areas that you should change & these include:-

1. The router's admin password
2. Change the router's WiFi network name & password to the same used by your current router. This will save much work reconfiguring your devices to match the router's supplied wireless credentials.

The new router can connect to where your old router is currently connected to.