No Fibre internet service for 14 days

[Brianlesbirel]

Hi

I’ve been without internet for 14days tomorrow 1/7/24 

i am a full fibre customer does anyone else apart from TalkTalk and OpenReach think this is acceptable.

The fault appears to be a common one

unable to obtain WAN IP address.

The service has been fine for 5

months and then it stopped and despite many many phone calls and promises the fault has been escalated it’s still down.

it appears the 365 day 24/7 service is only supported Monday to Friday. 

[Gliwmaeden2]

Chat is available today, @Brianlesbirel. Check here for opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff will be back after the weekend.