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FIbre Support

Get expert support with your Fibre connection.

No Fibre internet service for 14 days

Brianlesbirel
Popular Poster
Private Message TalkTalk

on ‎30-06-2024 12:33 PM

Message 22 of 22

Hi

I’ve been without internet for 14days tomorrow 1/7/24 

i am a full fibre customer does anyone else apart from TalkTalk and OpenReach think this is acceptable.

The fault appears to be a common one

unable to obtain WAN IP address.

The service has been fine for 5

months and then it stopped and despite many many phone calls and promises the fault has been escalated it’s still down.

it appears the 365 day 24/7 service is only supported Monday to Friday. 

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21 REPLIES 21

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-06-2024 01:01 PM

Message 21 of 22

Chat is available today, @Brianlesbirel. Check here for opening hours:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Forum staff will be back after the weekend.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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