No internet connection solid red light on router

[Joeycat909]

Hello, for the past 2 hours my broadband connection has been lost. The power light is green but the broadband light is staying red. The router is Hg633. I have done a line check and a problem was detected on the router. I have switched the router off for 20 minutes and powered back on but the problem remains. I have also done a factory reset with the router but still the problem remains. I have also checked all of the cables. I think this router has stopped working altogether. Is it possible to get a replacement sent out please? Thank you in advance. 

[Debbie-TalkTalk]

Hi Joeycat909

No problem 🙂

Debbie

[Joeycat909]

Thank you very much. 

[Debbie-TalkTalk]

Hi Joeycat909

Thanks for updating your Community Profile.

The router is on its way, please allow 48hrs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

[Joeycat909]

Thank you. I have added the information to my profile. How long is it likely to take to arrive? 

[Debbie-TalkTalk]

Hi Joeycat909

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

[Divsec]

Hi @Joeycat909 the team will be in touch shortly, I'm guessing the answer will be yes.