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on 12-08-2024 07:33 AM
Devices are connecting to our broadband, but it is saying no internet connection. Been like this at least 24 hours despite doing all the troubleshooting. Help!
on 13-08-2024 01:04 PM
Openreach have now closed the fault as resolved.
Is everything working ok now?
on 12-08-2024 12:48 PM
Openreach have assigned the fault to the line engineers, we are just waiting on additional updates.
Thanks
Debbie
on 12-08-2024 12:34 PM
@Debbie-TalkTalk Is there any news?
on 12-08-2024 08:26 AM
Thanks for confirming this. I've escalated this fault straight over to Openreach to be investigated by a line engineer.
I will continue to monitor for further updates and I will post back here as soon as I have additional information.
Thanks again.
Debbie
on 12-08-2024 08:11 AM
@Debbie-TalkTalk It is
on 12-08-2024 08:08 AM
Thanks for adding your details.
The line test had detected a potential issue. Is the router currently connected at the test socket?
on 12-08-2024 08:01 AM
@Debbie-TalkTalk I’ve put it in the ‘TALKTALK landline number’ part
on 12-08-2024 07:57 AM
Ok no problem. Please can you add your TalkTalk account number to your Community Profile (Please don't post this information on the thread)
on 12-08-2024 07:53 AM
Hi, I don’t know my TALKTALK landline number and I can’t log in due to the TALKTALK website not working on my devices! My name is Jenna Robinson
on 12-08-2024 07:49 AM
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie