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FIbre Support

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No internet connection

Jennarobinson200
Chatterbox
Private Message TalkTalk
Message 11 of 11

Devices are connecting to our broadband, but it is saying no internet connection. Been like this at least 24 hours despite doing all the troubleshooting. Help!

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10 REPLIES 10

Message 1 of 11

Hi @Jennarobinson200 

 

Openreach have now closed the fault as resolved.

 

Is everything working ok now?

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Message 2 of 11

Hi @Jennarobinson200 

 

Openreach have assigned the fault to the line engineers, we are just waiting on additional updates.

 

Thanks

 

Debbie

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Jennarobinson200
Chatterbox
Private Message TalkTalk
Message 3 of 11

@Debbie-TalkTalk  Is there any news?

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Message 4 of 11

Hi @Jennarobinson200 

 

Thanks for confirming this. I've escalated this fault straight over to Openreach to be investigated by a line engineer.

 

I will continue to monitor for further updates and I will post back here as soon as I have additional information.

 

Thanks again.

 

Debbie

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Jennarobinson200
Chatterbox
Private Message TalkTalk
Message 5 of 11

@Debbie-TalkTalk  It is 

Message 6 of 11

Hi @Jennarobinson200 

 

Thanks for adding your details.

 

The line test had detected a potential issue. Is the router currently connected at the test socket?

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Jennarobinson200
Chatterbox
Private Message TalkTalk
Message 7 of 11

@Debbie-TalkTalk  I’ve put it in the ‘TALKTALK landline number’ part 

Message 8 of 11

Hi @Jennarobinson200 

 

Ok no problem. Please can you add your TalkTalk account number to your Community Profile (Please don't post this information on the thread)

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Jennarobinson200
Chatterbox
Private Message TalkTalk
Message 9 of 11

Hi, I don’t know my TALKTALK landline number and I can’t log in due to the TALKTALK website not working on my devices! My name is Jenna Robinson 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi @Jennarobinson200 

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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