FIbre Support

Grahamwood · Tuesday

Hi we have no internet connection and have lost it several times today. I’m in the York area. Has any one else had the same issues

Karl-TalkTalk · yesterday

Hi Graham,

Did you power off for 30 minutes to reset the session, and did this help?

Thanks

Karl.

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ferguson · Tuesday

It is, but it should allow the session to reset completely if remote issues have been resolved. Let us know how you get on.

Grahamwood · Tuesday

I have switched it off a couple of times to day but not 30 mins. That’s an exception long time for a reset! But will try. Thanks

ferguson · Tuesday

OK, it does seem that City Fibre have had issues in the York area over the last day or so. Have you tried switching off the ONT and router for 30 minutes to see if that kicks it back into life?

Grahamwood · Tuesday

Hi yes we are on city fibre. Seem to struggle on keeping the connection to the internet quote a lot of late?

ferguson · Tuesday

@Grahamwood

Looks like the issue may have recurred judging by the times reported. Are you on a City Fibre connection?

Gliwmaeden2 · Tuesday

See here, @Grahamwood:

https://community.talktalk.co.uk/t5/Fibre/York-Area/td-p/3088092#M398167

Gliwmaeden2, a fellow customer.

FIbre Support

No internet connection