Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.
The acknowledged error on the broadband status page has not altered since yesterday where it claimed to have a fix that morning.
Today spent 2.5 hours with tech support who basically ended with them stating the sending a new router would fix the issue. I had already tried with another router and plugged in a mac direct and no ip address had been allocated. Not interested that we had another talktalk router and an asus router that had been tested. To no avail.
Therefore it is external and NO new device will fix this in its current state.
Currently i think an engineer needs to go to test in the street unless this illusive fix can be applied. This connection to the net to place this message is tethered and will not be available to us. Smart home system offline therefore heating is useless (tado). Connection needed urgently as it is medically required - the support staff seemed to not care about this requirement. The fact they couldn't fix the issue on the phone i think was the reason they decided to send a new router. But couldn't authorise next day delivery.
To me it looks like talktalk have pushed a code change or settings into the router OR an infrastructure change requiring some form of push that has failed to work. Potentially someone has unplugged at the street level or even settings at talktalk. But due to the acknowledged issue on the status page then i presume router code update failure.
talk talk please sort this out.
