No internet: issue with line providing connection outside

[HasnV1]

My internet suddenly stopped working at about 830pm tonight when the flashing orange light non-stop. I went through all the testing and then got a message from Talk Talk that there is an issue with the line providing my connection and that an engineer was on his way to the exchange to resolve the issue and they would not require access to my property. This was nearly 3 hours ago and my service has not been restored and  I’ve heard nothing since. The customer service and tech support here is abysmal. Anything I can do to move this along? Thanks!

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

If it persists, contact Talktalk directly via Chat or 03451 720088 during the day, @HasnV1.

Forum staff are not back on here before Monday. 

Contact details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529