No internet since saturday

[JULIEUK]

Internet disconnected on saturday and hasn't reconnected since. tried all the guides on the troubleshooting part of the website. e.g turning off and waiting for 20 minutes etc. still nothing. shows blinking amber light.

Tried contacting through phone and chat. the phone just says go to online chat and the chat just disconnects after a while saying we are busy.

[Anonymous]

Hello,

I'm glad to hear this. I'll let them know now.

Thanks

Michelle

[JULIEUK]

sorry but i just checked the internet connection this morning and it is now working. you can cancel the escalation now.

[Anonymous]

Hello,

Thanks for confirming. I've passed this straight over to our Faults Escalation Team now and I'll post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[JULIEUK]

Yes all the cables are connected.

[Anonymous]

Morning,

Thank you. The line test is detecting a potential issue with the power connection to the ONT. Just to confirm, are all the cables securely connected to the ONT? As soon as we confirm this then we can escalate this over to our Faults Escalation Team for you.

Michelle

[JULIEUK]

yes i did that aswell. there are no lights on the ONT box. 

[Karl-TalkTalk]

Hi Julie

Did you power off the ONT for 30 minutes and not just the router ?

Also, can you tell me what lights are illuminated on the ONT Box at the wall?

Thanks  

Karl. 

[Divsec]

Hi @JULIEUK your post has been escalated and you should hear tomorrow.