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FIbre Support

Get expert support with your Fibre connection.

No internet since saturday

JULIEUK
Newbie
Private Message TalkTalk

yesterday - last edited yesterday

Message 4 of 4

Internet disconnected on saturday and hasn't reconnected since. tried all the guides on the troubleshooting part of the website. e.g turning off and waiting for 20 minutes etc. still nothing. shows blinking amber light.

Tried contacting through phone and chat. the phone just says go to online chat and the chat just disconnects after a while saying we are busy.

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3 REPLIES 3

JULIEUK
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

5 hours ago

Message 1 of 4

yes i did that aswell. there are no lights on the ONT box. 

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Karl-TalkTalk
Support Team
Staff
Private Message

16 hours ago

Message 2 of 4

Hi Julie

 

Did you power off the ONT for 30 minutes and not just the router ?

 

Also, can you tell me what lights are illuminated on the ONT Box at the wall?

 

Thanks  

Karl. 

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Divsec
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

Hi @JULIEUK your post has been escalated and you should hear tomorrow.

 

I don't work here and all my opinions are my own.
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