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FIbre Support

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No power to router

Eeeeron
Newbie
Private Message TalkTalk
Message 3 of 3

My router seems to have died. 

My phone was showing as connected to router but no internet on router this morning so I tried to switch it off and on again to fix the problem. Switched router off but it won't power back on again, orange light flashes if I hold the power button but other than that nothing happens. I've tried unplugging it, moving plug to different socket, pressing reset button but it still won't switch on so I have no internet. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Eeeeron 

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @Eeeeron your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team. Please don't post personal information here in the community. 

I don't work here and all my opinions are my own.