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12-07-2024 06:31 PM - edited 12-07-2024 07:42 PM
How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected
on 02-09-2024 09:35 AM
Morning,
I'm glad to hear this 🙂
Michelle
on 02-09-2024 09:33 AM
Good morning @Michelle-TalkTalk , the connection has been OK thank you
on 02-09-2024 06:59 AM
Good morning,
Thanks for the update. How has your connection been over the weekend?
Michelle
on 30-08-2024 05:21 PM
Hi @Chris-TalkTalk Hopefully we are OK now. Located an issue in a box down the road so lets wait and see...
on 30-08-2024 03:31 PM
Arrived and working his way down the street checking each junction at the moment
on 30-08-2024 02:19 PM
Now showing engineer dispatched
Chris
Chris, Community Team
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on 30-08-2024 06:34 AM
Latest update shows engineer dispatch pending. I'll check for further updates later
Chris
Chris, Community Team
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on 29-08-2024 09:21 AM
No problem. Hopefully we'll have an update for you in the morning.
Michelle 🙂
on 29-08-2024 09:17 AM
Thank you @Michelle-TalkTalk
on 29-08-2024 09:15 AM
Hello,
Thanks for confirming. I've passed this straight over to Openreach now to complete an external line investigation and we'll check the fault again first thing in the morning to see if we've received an update back.
Thanks
Michelle
on 29-08-2024 09:05 AM
Hi @Michelle-TalkTalk , my Landline is crystal clear, no crackles etc
on 29-08-2024 07:55 AM
Good morning,
I'm sorry to hear this. I've checked the connection stats now and it has detected a potential fault. Is there any noise on the voice service at the moment? As soon as we've confirmed this then we can pass this over to Openreach for investigation.
Thanks
Michelle
28-08-2024 02:59 PM - edited 28-08-2024 03:23 PM
Well @Chris-TalkTalk , here we go again. Broadband speed now only 29MB. All was OK until yesterday when the router was constantly dropping between 1330 and 1500 and now well below the 49MB
And now I cant even run a broadband speed test via TalkTalk Service Status :-
Sorry, we’re working hard to resolve this issue.
Please try again later.
Grrrrr
good job I have Analiti installed on my OTT box
on 30-07-2024 03:12 PM
Hi TWH0857,
The line management system (DLM) is capping the speed but hopefully DLM will move you to a faster profile if there's any improvement following the engineer visit
Chris
Chris, Community Team
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on 30-07-2024 12:51 PM
Hi Chris and other TalkTalk people,
Due to the results of a speed test ran yesterday I have had the open reach team visit again. I was advised yesterday that my Fibre 65 contract guarantees a download speed of 49mb and I was only getting 42 mb.
Todays visit has concluded that my download speed is being capped at 44mb so I am really struggling now as to what is going on .
When I look at the package for Fibre 65 it states that it comes with the Wifi Hub router. I have been on Fibre 65 since August 2023 and only recently received a Wifi Hub router and am unable to obtain the gauranteed download speed......
on 29-07-2024 11:54 AM
OK thanks, just let us know if you experience any further problems
Chris
Chris, Community Team
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on 29-07-2024 11:51 AM
Hi Chris
Service appears to be holding up. Hopefully it will continue!!!!!
on 26-07-2024 10:57 AM
Hi TWH0857,
It's me again, how are you getting on? 🙂
Chris
Chris, Community Team
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on 24-07-2024 10:55 AM
OK, no problem 🙂
Chris, Community Team
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on 24-07-2024 10:36 AM
Yes please