Non TalkTalk router setup

[TWH0857]

How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected

[Michelle-TalkTalk]

Morning,

I'm glad to hear this 🙂

Michelle

[TWH0857]

Good morning @Michelle-TalkTalk , the connection has been OK thank you

[Michelle-TalkTalk]

Good morning,

Thanks for the update. How has your connection been over the weekend?

Michelle

[TWH0857]

Hi @Chris-TalkTalk Hopefully we are OK now. Located an issue in a box down the road so lets wait and see...

[TWH0857]

Arrived and working his way down the street checking each junction at the moment

[Chris-TalkTalk]

Now showing engineer dispatched

Chris

[Chris-TalkTalk]

Latest update shows engineer dispatch pending. I'll check for further updates later

Chris

[Michelle-TalkTalk]

No problem. Hopefully we'll have an update for you in the morning.

Michelle 🙂

[TWH0857]

Thank you @Michelle-TalkTalk 

[Michelle-TalkTalk]

Hello,

Thanks for confirming. I've passed this straight over to Openreach now to complete an external line investigation and we'll check the fault again first thing in the morning to see if we've received an update back.

Thanks

Michelle

[TWH0857]

Hi @Michelle-TalkTalk , my Landline is crystal clear, no crackles etc

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've checked the connection stats now and it has detected a potential fault. Is there any noise on the voice service at the moment? As soon as we've confirmed this then we can pass this over to Openreach for investigation.

Thanks

Michelle

[TWH0857]

Well @Chris-TalkTalk , here we go again. Broadband speed now only 29MB. All was OK until yesterday when the router was constantly dropping between 1330 and 1500 and now well below the 49MB

And now I cant even run a broadband speed test via TalkTalk Service Status :-

We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

Please try again later.

Grrrrr

good job I have Analiti installed on my OTT box

[Chris-TalkTalk]

Hi TWH0857,

The line management system (DLM) is capping the speed but hopefully DLM will move you to a faster profile if there's any improvement following the engineer visit

Chris

[TWH0857]

Hi Chris and other TalkTalk people,

Due to the results of a speed test  ran yesterday I have had the open reach team visit again. I was advised yesterday that my Fibre 65 contract guarantees a download speed of 49mb and I was only getting 42 mb.

Todays visit has concluded that my download speed is being capped at 44mb so I am really struggling now as to what is going on .

When I look at  the package for Fibre 65 it states that it comes with the Wifi Hub router. I have been on Fibre 65 since August 2023 and only recently received a Wifi Hub router and am unable to obtain the gauranteed download speed......

[Chris-TalkTalk]

OK thanks, just let us know if you experience any further problems

Chris

[TWH0857]

Hi Chris

Service appears to be holding up. Hopefully it will continue!!!!!

[Chris-TalkTalk]

Hi TWH0857,

It's me again, how are you getting on? 🙂

Chris

[Chris-TalkTalk]

OK, no problem 🙂

[TWH0857]

Yes please