cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Options at End of Contract

Lambert
Whizz Kid
Private Message
Message 4 of 4

TakTalk have emailed to remind me that my Fibre 65 Fixed Price Plus contract at £20 per month ends shortly. I have two options.

 

Option 1 is to do nothing and continue to pay £20 pm on an out of contract basis and I can upgrade whenever I want.

 

Option 2 is to take out a new contract at £26 per month for 24 months, receiving the same service as now. The ancient telephony around here means that my maximum download speed is a little over 40 Mbps. 

 

Option 1 seems to be the best choice but how long could I continue to pay £20pm for and what would  being out of contract have? Any advice would be appreciated

Thanks

 

 

0 Likes
3 REPLIES 3

walle1j
Conversation Starter
Private Message TalkTalk
Message 1 of 4

I had a fight to get my £20 +CPI contract renewed as I didn’t receive the end of contract notification. I ended up talking to Luke in the customer loyalty complaints department. It was only this morning 6 days before the contract ended that I got my ECN.  I’ve opted to go out of contract. I think when they issued these contracts they missed of the £9.95 discount on the contract.

 

I’ve seen the new ones and it clearly states which discount you have been given on the £26 option and how this will be taken into account when determining your contract offer.

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Lambert

 

you will continue to pay £20, out of contract until the next price rise, which will be a rise of CPI only as you are on fixed price plus plan at the moment. 

 

Hope that helps

0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @Lambert I'm in the same boat and opted for no contract with the April rpi+‰ should add £1.6 max a month this year and slightly less next year.

No brainier for me and service is just as good through the community. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes