Hi, i recently upgraded, and selected the wrong package. I wanted full fibre 150 data only, but stupidly selected fibre150 with landland.
I called and was told I'd need to have it for 30 days then i could change it to full fibre 150 Data only with a £30 admin fee.
I have been calling and web chatting with so many different people, and noone seems to understand and i keep getting different answers and being sent to different departments.
On one of my last chats, i got somewhere and was told that my full fibre order was done & i needed to call the sales team to verify the order. They said there was a technical issue with full fibre not showing as available in my street (even though it is, it was available in my initial upgrade, when i stupidly selected the wrong plan) plus if you do a search on my street it shows as available.
Anyway they put me through to Customer Services, and said that they would be able to fix the tech issue. That call lasted an hour and the lady had no clue what i was on about. Even though she said she could see the order raised. She then put me through to the tech team, who said its the system it needs updating, and put me back through to Customer services. I literally got nowhere.
I then called yesterday and was told yes i can switch to fullfibre 150, but i have to call back on the 11th May when the systems have updated and show full fibre. Or he said he could out me through to City fibre who may be able to do it sooner, as they have different systems. I said i would wait until 11th May, but i am totally confused. Are they telling me correct info. All i want to do is switch to the full fibre 150 data only , I'm happy to pay the admin fee, but i feel like this is never going to happen. Baring in mind, several other calls ended with them saying i can't switch, i can only cancel. Please someone help me understand. Sorry for the long post. I've called so many times & spent hours going round in circles.
