Poor Speed on Fibre65

[TillyTrotter]

I have a Huweii 633 router and am getting below the guaranteed levels with Fibre 65.

Currently had a test done, and it came back as there is a problem, could someone please look into this for me?

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[TillyTrotter]

Thank you Karl, hopefully this will resolve the issues I am having with speed.

Enjoy your day.

[Karl-TalkTalk]

Hi

A router has been ordered for you.

Regards,

Karl. 

[TillyTrotter]

That would be great Karl, and much appreciated. Maybe then, I will get the speed as promised.

Kind regards

[Karl-TalkTalk]

Hi

You have had that router for about 7 years, would you like to try a new router ?

Karl.

[TillyTrotter]

Apparently there is a test running at the moment, and I received an email to say that it was 'all good'. I have tried all of the suggestions, ie, switching router off for 20 mins etc, and there is another message on the complaints page telling me that the problem is still being investigated.

Could it be an old router do you think?

[TillyTrotter]

Hi Karl,

Do you mean by using the cable to the router and my laptop? The router is in my hall, so that wouldn't be a solution for me at all.

[Karl-TalkTalk]

Hi

Are your devices using WiFi, Have you tested with a device that is wired to the router ?

Thanks  

Karl.