Poor wi fi

[eddiejm]

My wi fi over the last few months has started dropping out especially on my iPhone. I thought it might be the phone but I've upgraded  and still have the problem it does show up as a problem when checking connected devices in my Account. My hub was last replaced in 2018. how do I get a new Hub one please.

[KeithFrench]

Hi @eddiejm 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

[Debbie-TalkTalk]

Hi @eddiejm @KeithFrench 

WIFI optimisation has now been switched off.

Thanks 🙂

[eddiejm]

Yes please switch it off

[Debbie-TalkTalk]

HI @eddiejm Would you like me to switch the WIFI optimisation off so Keith can help improve your wireless connection?

[KeithFrench]

Hi @Debbie-TalkTalk 

I thought it would be, if the customer is happy with this, please can you disable Wi-Fi optimisation?

[Debbie-TalkTalk]

Thanks @KeithFrench It should be Sagemcom WIFI hub.

[KeithFrench]

Hi @eddiejm 

No problem. Which make/model of TalkTalk router do you have now?

[Debbie-TalkTalk]

Hi eddiejm

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[eddiejm]

Hi Keith,

Thank you for your  kind offer. I would like to hear how I can improve my wi-fi signal, every little helps

Kind regards

[eddiejm]

Hi Debbie,

Received the new Hub yesterday and set it up seems to be fine so far.

Thank you for your speedy resolution.

[Debbie-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

Hi @eddiejm 

If, after you have the new router up & running, you still have Wi-Fi reception issues, let me know. I can help a lot with this type of problem.

[Debbie-TalkTalk]

Hi eddiejm

Thank you 🙂

Debbie

[eddiejm]

Excellent service Thank you Debbie. I will let you know what happens.

[Debbie-TalkTalk]

Hi eddiejm

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

[eddiejm]

Yes I have just updated them. is my name and talk talk telephone number all that is required?

[Debbie-TalkTalk]

HI eddiejm

I'm sorry to hear this.

I can send you a replacement router. 

Can I just check, are the details in your Community Profile up to date? (please do not post any personal information on this thread)

Thanks

Debbie