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FIbre Support

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Power supply failed on Gfast modem

Jamiejvb
Participant
Private Message TalkTalk
Message 12 of 12

The power supply on our Gfast modem has failed. I need it to be working. Where can I get a new one? 

JB
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11 REPLIES 11

Message 1 of 12

Hi Jamiejvb,

 

I've replied to your PM

Chris

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Message 2 of 12

This is the problem, no-one can commit to a time or date. It's really frustrating. My view is, we won't get a replacement and we will have to chase this down.  The emphasis at TalkTalk really feels like it's down to the customer.  As I said it's day 3 today so I'm hoping it arrives.  

We also have a billing query that no-one seems to be able to fix too. I posted about it but no response.

JB
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Message 3 of 12

2-3 days from Thursday so assuming COP tomorrow. I PM'd you the ref.  We have to give them time to send a replacement. Don't know if this is a full replacement or a adapter only.  

JB
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Message 4 of 12

Hi Jamiejvb

 

Did they advise that replacement modem or cables would be sent?

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Message 5 of 12

It's not been resolved. I had to find a spare ac adapter and I'm using that.  The ticket was set to resolve but I'm assured that I will be getting a replacment sent, well that's what my partner was told.  She was told 2-3 days before arrival, and we are on day 2.

 

Do you need the reference of the ticket?

JB
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Message 6 of 12

Hi Jamiejvb

 

How are you getting on? Has the fault been resolved?

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Message 7 of 12

Hi Jamiejvb

 

That's great, thanks for letting me know.

 

Debbie

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Message 8 of 12

My partner spoke to tech support and they sorted a replacement/engineer visit.

 

JB

Message 9 of 12

Yes please Debbie-TalkTalk. See above - I'm having trouble replying.

 

JB
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Jamiejvb
Participant
Private Message TalkTalk
Message 10 of 12

Yes please Debbie-TalkTalk. What info do you need?  

 

JB
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 11 of 12

Hi Jamiejvb

 

I'm sorry to hear this.

 

As this is Openreach maintained equipment then we would need to arrange an engineer visit to replace the modem and power supply.

 

Would you like me to arrange this visit?

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