We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Powerline adapter Issue

LD1234
Newbie
Private Message TalkTalk

Tuesday

Message 2 of 2

Hi,

 

My Powerline adapter (Receiver) seems to be dead. It no longer has any lights coming on. Tried it in different sockets, and been through all of the online guides that I can find, but still nothing. Looking at the pictures on line, my Powerline adapters are the older model. They are white ones not black and smaller ones like those in the guides. Thinking they've just finally given up. How do I arrange for replacements? I can't see that anywhere on my account. Any help would be appreciated.

 

Thanks, Luke

 

Labels:
0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 1 of 2

Hi

 

Talktalk no longer provide powerline adapters.

 

These, along with the older TV boxes such as the Huawei DN370/DN372T & DN360T models are legacy hardware and TalkTalk have not supplied these for some time.

 

The powerline adapters were supplied originally as the legacy TV boxes relied on an ethernet connection to connect.  The newer TV HUB will connect over Wi-Fi.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024