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FIbre Support

Get expert support with your Fibre connection.

Replacement Router Required

MarkJQuin
Participant
Private Message TalkTalk

on ‎24-01-2024 02:49 PM

Message 23 of 23

Hi Talk Talk, how do I go about obtaining a replacement router?

I have had speed issues and connection dropping out for many months now. Have previously talked with an agent who confirmed that periods of the router dropping out for 5 minutes is normal!

I was asked if I wanted a new router to improve the connection and was promptly advised there would be a charge!

I have been a customer for probably in excess of 15, and the latest router I have is at least 7 years old, having renewed the contract a few times. My contract is due for renewal in November this year.

Surely this should be supplied FOC as I’m under contract?

Please provide good news. 

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22 REPLIES 22

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎24-01-2024 02:52 PM

Message 21 of 23

Hi MarkJQuin

 

I'm really sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎24-01-2024 02:51 PM

Message 22 of 23

Which make/model of router do you have currently? When you say that the router drops out for 5 mins (which it shouldn't) what happens to the light(s) on the front of it?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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