Replacement Router Required

[MarkJQuin]

Hi Talk Talk, how do I go about obtaining a replacement router?

I have had speed issues and connection dropping out for many months now. Have previously talked with an agent who confirmed that periods of the router dropping out for 5 minutes is normal!

I was asked if I wanted a new router to improve the connection and was promptly advised there would be a charge!

I have been a customer for probably in excess of 15, and the latest router I have is at least 7 years old, having renewed the contract a few times. My contract is due for renewal in November this year.

Surely this should be supplied FOC as I’m under contract?

Please provide good news. 

[Debbie-TalkTalk]

Hi MarkJQuin

I'm really sorry to hear this.

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[KeithFrench]

Which make/model of router do you have currently? When you say that the router drops out for 5 mins (which it shouldn't) what happens to the light(s) on the front of it?