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FIbre Support

Get expert support with your Fibre connection.

Replacement Router Required

MarkJQuin
Popular Poster
Private Message TalkTalk
Message 23 of 23

Hi Talk Talk, how do I go about obtaining a replacement router?

I have had speed issues and connection dropping out for many months now. Have previously talked with an agent who confirmed that periods of the router dropping out for 5 minutes is normal!

I was asked if I wanted a new router to improve the connection and was promptly advised there would be a charge!

I have been a customer for probably in excess of 15, and the latest router I have is at least 7 years old, having renewed the contract a few times. My contract is due for renewal in November this year.

Surely this should be supplied FOC as I’m under contract?

Please provide good news. 

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22 REPLIES 22

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 21 of 23

Hi MarkJQuin

 

I'm really sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

KeithFrench
Community Star
Private Message TalkTalk
Message 22 of 23

Which make/model of router do you have currently? When you say that the router drops out for 5 mins (which it shouldn't) what happens to the light(s) on the front of it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Anonymous User