Replacement Router Required
on 24-01-2024 02:49 PM
Message 23 of 23
Hi Talk Talk, how do I go about obtaining a replacement router?
I have had speed issues and connection dropping out for many months now. Have previously talked with an agent who confirmed that periods of the router dropping out for 5 minutes is normal!
I was asked if I wanted a new router to improve the connection and was promptly advised there would be a charge!
I have been a customer for probably in excess of 15, and the latest router I have is at least 7 years old, having renewed the contract a few times. My contract is due for renewal in November this year.
Surely this should be supplied FOC as I’m under contract?
Please provide good news.
Labels:
- Labels:
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Connection
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Router
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Stability
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22 REPLIES 22
on 24-01-2024 02:52 PM
Message 21 of 23
Hi MarkJQuin
I'm really sorry to hear this.
I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.
Thanks
Debbie
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on 24-01-2024 02:51 PM
Message 22 of 23
Which make/model of router do you have currently? When you say that the router drops out for 5 mins (which it shouldn't) what happens to the light(s) on the front of it?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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