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FIbre Support

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Router Connection Problems Last week or so

JaceyBoy
Whizz Kid
Private Message TalkTalk

on ‎20-10-2025 10:21 AM

Message 23 of 23

Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devices.

Jason
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22 REPLIES 22

JaceyBoy
Whizz Kid
Private Message TalkTalk

on ‎20-10-2025 12:16 PM

Message 21 of 23

Thank you, pretty sure its not  interference

Jason
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KeithFrench
Community Star
Private Message TalkTalk

on ‎20-10-2025 10:34 AM

Message 22 of 23

This can be down to WiFi interference, with which I can help a lot. 

 

However, I have asked one of TalkTalk's support team to pick up your thread and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

They will conduct tests & only if they think the router is faulty will it be swapped out for free. If they deem there is nothing wrong with it, you have two choices:-

 

  1. Pay for a replacement
  2. Accept my offer of help to investigate Wi-Fi issues.
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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