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FIbre Support

Get expert support with your Fibre connection.

Router arrival

Barrond
Chatterbox
Private Message TalkTalk

on ‎17-10-2024 12:23 PM

Message 2 of 2

I have been told 3 times my router would be delivered in 2 or 3 days. I have found that an order was due to be delivered 10th October, as I can't run any connection tests until router arrives. Can anyone please advise .talktalk has booked an engineer to come on 21st October but its Friday tomorrow and there is no definite date for delivery. It is frustrating as I could have has next day delivery from amazon.

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-10-2024 12:34 PM

Message 1 of 2

Hi

 

Router delivery is usually quick.  I've had a look and the order is still showing as sent to fulfilment team, so looks like the order has become stuck and not reached the team to send this out.

 

I've raised a manual order request to the team to get a router out to you.

 

Thanks  

Karl. 

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