Router broken

[JGphone]

Hello

Can you tell me where to order a new router? The power cable wire has broken. 

Thanks 

[Debbie-TalkTalk]

@JGphone 

How are you getting on? Is everything working ok now?

[Debbie-TalkTalk]

Hi @JGphone 

Have you received the replacement router? (and cables)

[Chris-TalkTalk]

Hi JGphone,

We can't just send a replacement cable, we have to send a replacement router which will come with a new cable

Chris

[JGphone]

Hi Debbie 

Just to be clear, it's the power cable that's broken not the router itself (wire has snapped), so please can you make sure they send a replacement cable? Thanks 

[Debbie-TalkTalk]

Hi JGphone

Thanks for updating your Community Profile 🙂

The router is on its way and also a returns bag so the faulty router can be returned.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[JGphone]

Thanks very much. I think I've just done that but let me know if it's not showing 

[Debbie-TalkTalk]

HI JGphone

We can order a replacement router for you on the Community.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie