Router is failing, speed keeps dropping.

[raybell]

I have been having problems with my router for a while but they have got worse recently. Speeds are initially OK (50Mbps down 12mbps up) on a wired connection after a power down of the router but drop steadily over a few days. The only thing which brings the speed back to your guaranteed level is a long power down of the router, more than 10 minutes seems to be required..

This previously restored the speed for a few days but last time (yesterday) the speed started to drop almost immediately and was down to 10Mbps down 12Mbps up on the wired connection and even slower over wifi after just a day. Speed tests are done using your own speed test. The router is an HG633 which I have had since I first got a fibre connection from TalkTalk in 2017. I would therefore like to request you to send me a replacement router ASAP as the fault on this one is getting steadily worse.

[Karl-TalkTalk]

Hi

returns bag on the way, you only need to return the router, you can hold onto the cables and filter.

Thanks  

Karl. 

[raybell]

Sorry Power supply is the old one it is just the cables and microfilter which are new and unused.

[raybell]

No I can't see a returns bag or label in the box for the  new router. I've had the old router for 5 years so the original packaging is long gone!

So please send a returns bag and label.

Do you want all the accessories too? power supply microfilter and cables.. These would be the ones which came with the new router as I left all the old cabling in place.

Ray

[Karl-TalkTalk]

Hi raybell, 

Do you have a returns bag in the box, if not I can send one.

Karrl

[Gliwmaeden2]

Check for a prepaid label and bag in the box that came with either router and if there's none, staff can send you the returns bag, @raybell.

[raybell]

OK

Will you send me a pre-paid label or will I need to pay postage?

[Karl-TalkTalk]

Hi

If you can return the old router, that would be great.

Thanks  

Karl. 

[raybell]

Hi Karl and Debbie

The speed of the new router is holding up well, no significant systematic drop in nearly a week so I think we can confirm that the problem I had before was indeed due to the old router failing. Do you want me to return the old router or shall I recycle it locally?

Thanks

Ray

[Debbie-TalkTalk]

Hi Ray

That's great news. How's the connection been since your last post?

Thanks

Debbie

[raybell]

Hi Karl

The replacement router arrived today and is now set up and working fine. Download speeds are somewhat faster than the old one especially over wifi to my laptop. I'll keep checking for a few days and see how it goes. 

Ray

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[raybell]

Thanks for the quick response Karl, I'll post again to let you know how it goes.

[Karl-TalkTalk]

Hi Ray

I've a new router on the way to you, to see if this helps.

Thanks  

Karl.